BPO Process Management Solutions by Biztras

Biztras’s Digital Process Management streamlines healthcare operations with automation, intelligence, and efficiency.

Highlights

The implementation of Biztras Digital Process Management (B-DPM) in the healthcare sector has significantly improved process visibility, increased operational scale, and reduced turnaround times. With advanced Robotic Process Automation (RPA), Business Process Management (BPM), and Business Intelligence (BI), healthcare providers have seen a 20% improvement in turnaround time, a 15% boost in agent productivity, and a 30% reduction in supervisor workload, leading to enhanced efficiency and cost savings across operations.

In This Article

Challenge

  • Absence of standardized operational process flows.
  • Inadequate real-time monitoring and visibility in SLA metrics.
  • Managerial bandwidth consumed by non-core activities.

    • ‍

    Solutions

  • Integrated Biztras Digital Process Management (B-DPM) Solutions, combining RPA, BPM, and BI.
  • Implemented task, allocation, priority, and escalation management.
  • Enhanced quality audits, SLA management, and knowledge management tools.
  • Deployed agent-level KPI management, advanced reporting, and interactive dashboards.

    • ‍

    Benefits

  • Significant improvement in process visibility and real-time business intelligence.
  • 20% enhancement in turnaround time (TAT).
  • 15% boost in agent productivity.
  • 30% reduction in supervisor workload.
  • Cost reductions and scalable operations, improving overall efficiency.

    • ‍

    ‍

    In This Article

    01

    Challenge

    02

    Solutions

    01

    Benefits

  • Absence of standardized operational process flows.
  • Inadequate real-time monitoring and visibility in SLA metrics.
  • Managerial bandwidth consumed by non-core activities.

    • ‍

  • Integrated Biztras Digital Process Management (B-DPM) Solutions, combining RPA, BPM, and BI.
  • Implemented task, allocation, priority, and escalation management.
  • Enhanced quality audits, SLA management, and knowledge management tools.
  • Deployed agent-level KPI management, advanced reporting, and interactive dashboards.

    • ‍

  • Significant improvement in process visibility and real-time business intelligence.
  • 20% enhancement in turnaround time (TAT).
  • 15% boost in agent productivity.
  • 30% reduction in supervisor workload.
  • Cost reductions and scalable operations, improving overall efficiency.

    • ‍

    ‍

    Biztras’s advanced automation and intelligence solutions have elevated healthcare operations, driving greater efficiency and service delivery.

    Transform your business with us

    Discover how Biztras can help you streamline operations and achieve growth.

    ContactLearn More
    Enterprise content management